Privacy Policy

Privacy Policy

CIFT Counseling, legally operating as Center for Individual and Family Therapy, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CIFT Counseling collects, uses, stores, and protects information when you visit our landing page at https://start.cifttherapy.com, contact us, schedule services, or communicate with us by phone, SMS, email, or other channels.

By using our landing page or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Phone number

Email address

Mailing address

Appointment details

Information you submit through contact forms, intake forms, or booking forms

Communication preferences

Messages and correspondence you send to us

We may also collect certain non-personal information automatically when you use our landing page, including:

IP address

Browser type

Device information

Pages visited

Date and time of visits

Referring website

Activity collected through cookies, tags, and similar technologies

How We Collect Information

We collect information in the following ways:

When you fill out a form on our landing page

When you request information or contact us

When you book an appointment

When you communicate with us by phone, SMS, or email

When you interact with our landing page through cookies, Google Tag Manager, or analytics tools

When you respond to advertisements or marketing campaigns, including Google ads

How We Use Information

We use the information we collect for legitimate business and service-related purposes, including:

To respond to inquiries

To schedule and manage appointments

To provide therapy-related administrative support

To communicate with you about services, scheduling, reminders, and follow-up

To send requested SMS or email communications

To improve our landing page, services, and user experience

To maintain records and internal business operations

To comply with legal and regulatory obligations

To protect the security and integrity of our systems

SMS & Communications

By providing your phone number and opting in to receive text messages from CIFT Counseling, you consent to receive SMS communications from us. These messages may include:

Appointment confirmations

Appointment reminders

Scheduling updates

Responses to service inquiries

Other customer care or service-related messages

Users may opt in to receive SMS messages by submitting a landing page form, requesting information, scheduling an appointment, or otherwise providing express consent to receive text communications from CIFT Counseling.

Message frequency may vary. Typically, users may receive 1 to 2 messages on the first day of contact and 1 to 2 appointment reminder messages on the day of the appointment. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us at [email protected] or 714-558-9266.

Consent to receive SMS messages is not a condition of purchase or receipt of services.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CIFT Counseling does not sell, rent, or provide customer opt-in data to outside parties for marketing or promotional purposes. CIFT Counseling does not provide SMS consent data to affiliates or third parties for their own marketing or promotional use.

Data Sharing Policy

CIFT Counseling may use service providers and business vendors that help us operate our landing page, manage communications, support scheduling, and maintain our systems. These providers may process information only as needed to perform services on our behalf and under appropriate confidentiality and data protection obligations.

Lead data is never sold. Lead data is never provided to outside parties for promotional use. Customer mobile numbers, SMS opt-in data, and consent records are never sold, rented, or provided to affiliates or outside parties for marketing purposes.

We may provide information when required to comply with applicable law, regulation, court order, or lawful governmental request, or when necessary to protect our rights, users, or systems.

Cookies & Tracking Technologies

Our landing page uses cookies, tag management tools, and similar tracking technologies to support functionality, improve performance, understand visitor interactions, and measure advertising effectiveness.

These technologies may collect information such as browser type, pages viewed, time spent on pages, device identifiers, and general location information derived from IP address.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality.

Data Security Practices

CIFT Counseling uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, or alteration. These measures may include secure systems, restricted access, and vendor protections through trusted platforms.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

When information is no longer reasonably needed, we take appropriate steps to securely delete or de-identify it, subject to applicable legal and operational requirements.

Third-Party Services

CIFT Counseling uses GoHighLevel as its primary data processor and business platform. GoHighLevel may store and process contact information, form submissions, communication records, appointment details, and automation workflows on our behalf. GoHighLevel also supports certain business functions such as SMS messaging, email communications, appointment scheduling, and contact management.

We may also use Google services, including Google Ads and Google Tag Manager, to help measure landing page traffic, advertising performance, and usage.

These service providers process information solely to support CIFT Counseling’s operations and not for their own independent marketing use related to your opt-in data.

Your Rights & Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you

Request correction of inaccurate information

Request deletion of information, where applicable

Opt out of marketing communications

Withdraw consent where processing is based on consent

California residents may have additional privacy rights under applicable California law. To exercise any available rights, please contact us using the contact information below.

Opt-Out Instructions

You may opt out of receiving SMS messages from CIFT Counseling at any time by replying STOP to any text message.

You may request help by replying HELP to any text message.

You may opt out of marketing emails by clicking the unsubscribe link in the email, when available, or by contacting us directly.

Please note that even if you opt out of certain communications, we may still contact you regarding appointments, transactions, or important service-related matters where permitted by law.

Children’s Information

Our landing page and services are not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If we learn that we have collected personal information from a child in a manner not permitted by law, we will take appropriate steps to delete that information.

Changes to This Policy

CIFT Counseling may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technology, or services. Any updates will be posted on this page, and the revised version will become effective when posted.

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

CIFT Counseling

Center for Individual and Family Therapy

1633 E 4th St., Ste 120

Santa Ana, CA 92701

Email: [email protected]

Phone: 714-558-9266

Landing Page: https://start.cifttherapy.com

Last Updated: March 19, 2026